Terms of Service

Draft — the contracting legal entity and governing law are being finalized and will be confirmed in writing before any paid engagement or data-processing agreement.

These Terms govern your use of the A11yward platform provided by A11yward (a Ward Labs product) ("A11yward", "we"). By creating an account or accessing the Service you agree to be bound by these Terms. If you accept on behalf of an organization, you represent you have authority to bind it.

1. The Service

A11yward is a software-as-a-service platform that crawls web pages you own or are authorized to test, evaluates them against WCAG accessibility success criteria, and reports the issues it finds. It includes the web dashboard, scan API, scheduled monitoring, optional authenticated (login-behind) scanning, and any related documentation.

2. Account

• You are responsible for safeguarding your credentials, including API keys.
• You must promptly revoke any compromised keys and notify us at deniz@promptward.ai.
• You will not share accounts; each user must have their own login.

3. Authorization to scan & acceptable use

You represent that you own, or are authorized by the owner to scan, every site and URL you submit to the Service — including any pages reached using credentials you supply for authenticated scanning. You agree not to:

• Submit sites or URLs you are not authorized to test, or use the Service to attack or disrupt a third party
• Use the Service to violate any law or third-party right
• Reverse engineer, decompile, or attempt to extract source code
• Attempt to bypass rate limits, access controls, our SSRF protections, or other technical restrictions
• Submit malicious code, conduct intrusion attempts, or test our security without prior written authorization
• Resell or sublicense the Service to third parties without our written consent

4. Fees and billing

• Paid plans are billed in advance on a monthly or annual cycle.
• Fees are non-refundable except as required by law.
• We may change pricing on 60 days' notice; price increases apply at your next renewal.
• Overdue invoices accrue interest at 1.5% per month (or the legal maximum, if lower).

5. Customer Data

You retain all rights to data submitted by you to the Service, including your monitored-site configuration and the scan results we generate for you ("Customer Data"). You grant us a non-exclusive license to process Customer Data solely to provide the Service. Our handling of any personal data within Customer Data is further governed by the Data Processing Addendum.

6. Confidentiality

Each party will protect the other's confidential information with the same degree of care it uses for its own, and at minimum reasonable care. These obligations survive termination for 3 years.

7. Intellectual property

A11yward and all underlying technology, including its scanning engine, rule implementations, UI, and documentation, are our exclusive property. Nothing in these Terms transfers ownership of our IP to you. You may not use our trademarks without prior written consent.

8. No legal advice & results

A11yward provides automated accessibility testing and evidence to support your compliance program. Automated scanning cannot detect every accessibility barrier, and our reports are not legal advice and are not a certification or guarantee that your site complies with the EAA, ADA, WCAG, or any other standard. You remain responsible for manual testing and for your own compliance determinations.

9. Service level & warranty

We use commercially reasonable efforts to keep the Service available. Outside any SLA committed in a written order form, the Service is provided "as is" without warranties of merchantability or fitness for a particular purpose.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, consequential, or punitive damages. Our aggregate liability for any claim arising out of these Terms is limited to the fees paid in the 12 months preceding the claim. This limit does not apply to a party's indemnification obligations, gross negligence, or willful misconduct.

11. Indemnification

We will defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes their IP rights. You will defend us against claims arising from your use of the Service in violation of these Terms or applicable law, including scanning sites you were not authorized to test.

12. Term & termination

These Terms continue while you have an account. Either party may terminate for material breach uncured 30 days after written notice. We may suspend access immediately for security incidents or non-payment beyond 30 days. On termination, your Customer Data will be deleted per our retention schedule unless legal hold applies.

13. Governing law & disputes

The governing law and venue for these Terms will be confirmed in writing by the contracting entity before any paid engagement. Nothing limits a consumer's right under local law to bring a claim in their home jurisdiction.

14. Changes

We will notify account owners at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance.

15. Contact

Questions about these Terms? deniz@promptward.ai